Two-Way Messaging

Feature Summary

The Two-Way Messaging feature in GSatTrack serves as a pivotal component in fostering communication between operators and assets. This bidirectional communication capability empowers users to not only send important instructions or updates to assets in the field but also receive critical information or acknowledgements promptly. This feature is instrumental in enhancing operational efficiency and maintaining a dynamic line of communication.

How to Use

How-To: Use Two-Way Messaging

“Two-Way Messaging” is enabled in “Shared Views” only. See the “Shared Views” page for information on creating a “Shared View”.

Once the “Shared View” has been created, use the following steps to send a message:

Go to the Navigation menu and click on “Assets”
Click on the “Asset Options” icon next to the desired Asset.
Click on “Send Message”
Type in the desired message
Click on the “Send Message” button

Additional Information

Key Features

Real-Time Communication: Enables real-time, two-way communication between users and assets, fostering immediate responsiveness.
Message Logging: Records and logs all communication transactions, providing a comprehensive history of messages exchanged for auditing and reference.
Attachment Support: Allows users to send and receive attachments such as documents, images, or other file types within the messaging interface.
Acknowledgment Mechanism: Provides a mechanism for recipients to acknowledge received messages, ensuring that senders are aware of message receipt.
Geofence Integration: Integrates with geofencing capabilities, allowing for contextual messaging based on asset location.
Notification Alerts: Generates notification alerts for incoming messages, ensuring that users are promptly informed of new communication.

Use Cases

Asset Instruction and Confirmation: Operators can send specific instructions to assets, and the assets, in turn, can confirm receipt or seek clarification through two-way messaging.
Emergency Response Coordination: During emergencies, two-way messaging facilitates quick and coordinated responses, allowing operators to instruct assets and receive status updates.
Asset Status Check: Users can inquire about the status of remote assets, and assets can promptly respond with real-time updates on their condition or location.
Document Exchange: Attachments support enables the exchange of important documents or images, enhancing the depth and clarity of communication.
Geofence-Triggered Communication: Utilize geofence integration to trigger specific messages when assets enter or exit predefined geographical areas, allowing for contextual and automated communication.
Logistics Coordination: Coordinate logistics operations by sending and receiving real-time updates on shipment status, delivery times, and any issues that may arise during transit.