Alerts
Alert Acknowledgement
Feature Summary
The Alert Acknowledgement feature in GSatTrack addresses the need for streamlined communication and response workflows when dealing with alerts and notifications. By allowing users to acknowledge received alerts, this feature promotes accountability and ensures that critical information is acknowledged and acted upon promptly. It is particularly useful in scenarios where immediate attention and action are required to address issues and maintain operational efficiency.
How to Use
Note!
Alerts have to be added with specific settings and rules before they can be triggered and acknowledged. If “Requires Acknowledgment” is checked to “Yes” then the alert will appear until it is acknowledged in the portal. See the "Add Alert" page for more information.
How-To: Acknowledge Alerts
When an alert is triggered, an orange popup window will appear below the “Map Mode Indicator”
Click the “Show Position” button to be transported to the location where the alert was triggered
Click the “view details” button in the “Position Report” to see what triggered the alert
Click the “Acknowledge” button to silence the alert
Type in the steps taken to resolve the issue in the “Resolution” box
Click “Alternative Ack.” or “Acknowledge” depending on your internal procedures
Additional Information
Key Features
- Acknowledgement Tracking: Tracks and logs acknowledgements for each alert, providing a record of which users have acknowledged specific alerts.
- Real-time Alert Visibility: Provides real-time visibility into the acknowledgment status of alerts, allowing operators to monitor response times and take action if needed.
- Customizable Alert Notifications: Allows users to customize alert notifications, ensuring that alerts are communicated in a manner that suits the operational context.
- Alert Escalation: Supports escalation procedures for unacknowledged alerts, ensuring that alerts are brought to the attention of additional personnel if initial acknowledgments are not received within a specified timeframe.
- Audit Trail for Accountability: Creates an audit trail of alert acknowledgements, promoting accountability and providing a historical record for analysis.
- Integration with Communication Channels: Integrates seamlessly with various communication channels within GSatTrack, ensuring that acknowledgements are part of the broader communication framework.
Use Cases
- Emergency Response: Use the Alert Acknowledgement feature to ensure that emergency alerts are promptly acknowledged by the relevant personnel, facilitating swift and coordinated response efforts.
- Security Incidents: Implement acknowledgment procedures for security-related alerts, ensuring that security personnel acknowledge and respond to incidents promptly.
- Asset Maintenance Alerts: Track acknowledgements for maintenance alerts, ensuring that maintenance teams are aware of and acknowledge alerts related to equipment issues for timely resolutions.
- Geofence Violations: Require acknowledgements for geofence violations, ensuring that alerts related to assets entering or leaving predefined areas are acknowledged and addressed.
- Vehicle Breakdowns: Implement acknowledgment procedures for alerts related to vehicle breakdowns, ensuring that roadside assistance or towing services are promptly notified.
- Critical Route Deviations: Track acknowledgements for alerts related to critical route deviations, ensuring that deviations from planned routes are acknowledged and addressed to maintain schedule adherence.