Canned Message

Feature Summary

The Canned Messages feature in GSatTrack simplifies communication workflows by allowing users to create and utilize predefined message templates. These canned messages are ready-made texts that can be easily selected and sent, reducing the time and effort required for repetitive or urgent communications. This feature ensures consistency in messaging, enhances response times, and facilitates effective communication between operators, drivers, and other stakeholders within the GSatTrack platform.

How to Use

How-To: Add Canned Messages

1. Go to the navigation menu and click on ‘Add Item’

2. Click on ‘Canned Messages’

3. Fill in the required fields

   1. Canned Message Group
   2. Label
   3. Message

4. Fill in optional information fields as desired

5. Click ‘Create Canned Message’

How-To: Edit Canned Messages

1. Go to the navigation menu and click on ‘Manage’
2. Click on ‘Canned Messages’
3. Click on the ‘Edit’ icon next to the desired canned message
4. Edit information fields as desired
5. Click ‘Save Changes’

How-To: Delete Canned Messages

1. Go to the navigation menu and click on ‘Manage’
2. Click on ‘Canned Messages’
3. Click on the ‘Delete’ icon next to the desired canned message
4. Click ‘Delete’ on the popup window

Additional Information

Key Features

• Customizable Message Templates: Allows users to create and customize a library of message templates tailored to specific communication needs.
• Quick Message Selection: Provides a convenient interface for users to select and send canned messages with just a few clicks, saving time during critical situations.
• Categorization of Messages: Enables the categorization and organization of canned messages based on themes, purposes, or recipients, ensuring easy navigation and access.
• Multilingual Support: Supports the creation of canned messages in multiple languages, accommodating diverse operational contexts and user preferences.
• Real-time Communication: Facilitates real-time communication by eliminating the need to type messages from scratch, allowing for swift and standardized responses.
• Integration with Messaging Platforms: Integrates seamlessly with messaging platforms within GSatTrack, ensuring that canned messages are part of the broader communication ecosystem.

Use Cases

• Emergency Alerts: Utilize canned messages for quick dissemination of emergency alerts, ensuring immediate communication during critical situations such as accidents or security incidents.

• Routine Check-Ins: Implement canned messages for routine check-ins or status updates, promoting regular communication between operators and field personnel.
• Acknowledgment Confirmation: Create canned messages for acknowledgment confirmation, streamlining the process of confirming receipt of critical information or alerts.
• Navigation Instructions: Use canned messages to provide standardized navigation instructions, ensuring consistency in guiding drivers along specific routes or waypoints.
• Maintenance Reminders: Implement canned messages for sending maintenance reminders to operators or drivers, facilitating proactive maintenance scheduling.
• Incident Reporting: Utilize predefined messages for reporting incidents or issues, allowing users to quickly communicate details without the need for extensive typing during high-stress situations.

See Also

Supporting Features

• Canned Message Groups