Canned Message

Feature Summary

Canned Messages let users create predefined message templates that can be selected and sent in a few clicks. This speeds up repetitive or urgent communications and keeps messaging consistent across operators, drivers, and other stakeholders.

How to Use

How-To: Add Canned Messages

1. Go to the navigation menu and click on ‘Add Item’

2. Click on ‘Canned Messages’

3. Fill in the required fields

   1. Canned Message Group
   2. Label
   3. Message

4. Fill in optional information fields as desired

5. Click ‘Create Canned Message’

How-To: Edit Canned Messages

1. Go to the navigation menu and click on ‘Manage’
2. Click on ‘Canned Messages’
3. Click on the ‘Edit’ icon next to the desired canned message
4. Edit information fields as desired
5. Click ‘Save Changes’

How-To: Delete Canned Messages

1. Go to the navigation menu and click on ‘Manage’
2. Click on ‘Canned Messages’
3. Click on the ‘Delete’ icon next to the desired canned message
4. Click ‘Delete’ on the popup window

Additional Information

Key Features

• Customizable Templates — Build a library of reusable message templates tailored to specific communication needs.
• Quick Selection — Select and send a canned message in a few clicks.
• Categorization — Organize messages by group, theme, or recipient for easy access.
• Multilingual Support — Create canned messages in multiple languages.
• Messaging Integration — Works with GSatTrack's messaging platforms as part of the broader communication flow.

Use Cases

• Emergency Alerts — Quickly disseminate alerts during accidents or security incidents.

• Routine Check-Ins — Send standardized status updates between operators and field personnel.
• Acknowledgment Confirmation — Confirm receipt of critical information or alerts.
• Incident Reporting — Report incidents with predefined messages, avoiding extensive typing during high-stress situations.

See Also

Supporting Features

• Canned Message Groups