Alerts
Alert Acknowledgement
Feature Summary
Alert Acknowledgement lets users formally acknowledge a triggered alert and record how it was resolved. This adds accountability to alert workflows and keeps a record of who responded and what action was taken.
How to Use
Note!
Alerts have to be added with specific settings and rules before they can be triggered and acknowledged. If “Requires Acknowledgment” is checked to “Yes” then the alert will appear until it is acknowledged in the portal. See the "Add Alert" page for more information.
How-To: Acknowledge Alerts
When an alert is triggered, an orange popup window will appear below the “Map Mode Indicator”
Click the “Show Position” button to be transported to the location where the alert was triggered
Click the “view details” button in the “Position Report” to see what triggered the alert
Click the “Acknowledge” button to silence the alert
Type in the steps taken to resolve the issue in the “Resolution” box
Click “Alternative Ack.” or “Acknowledge” depending on your internal procedures
Additional Information
Key Features
- Logs each acknowledgement, recording which user acknowledged which alert.
- Real-time view of which alerts are still outstanding.
- Escalation of unacknowledged alerts to additional personnel.
- Audit trail of acknowledgements and resolutions for later review.
Use Cases
- Confirming emergency or security alerts are seen and acted on by the right people.
- Tracking acknowledgement of maintenance or equipment alerts to closure.
- Requiring acknowledgement of geofence violations or critical route deviations.