Two-Way Messaging

Feature Summary

Two-Way Messaging enables bidirectional communication between operators and assets in the field — send instructions or updates to an asset and receive replies or acknowledgements back.

How to Use

How-To: Use Two-Way Messaging

“Two-Way Messaging” is enabled in “Shared Views” only. See the “Shared Views” page for information on creating a “Shared View”.

Once the “Shared View” has been created, use the following steps to send a message:

Go to the Navigation menu and click on “Assets”
Click on the “Asset Options” icon next to the desired Asset.
Click on “Send Message”
Type in the desired message
Click on the “Send Message” button

Additional Information

Key Features

Real-time, two-way communication between users and assets.
All messages logged for auditing and reference.
Attachment support for documents, images, and other files.
Acknowledgement mechanism so senders know a message was received.
Notification alerts for incoming messages.

Use Cases

Sending instructions to assets and receiving confirmation back.
Coordinating responses during emergencies with live status updates.
Checking the status of a remote asset.
Exchanging documents or images with the field.