Alert Notifications

Feature Summary

Alert Notifications deliver real-time, actionable messages when predefined conditions or events occur in GSatTrack. Users configure which contacts are notified through channels like email, SMS, or in-platform alerts, enabling swift responses to events such as geofence breaches or excessive speeds.

How to Use

Note!

Alert notifications are designated when adding a new alert. This includes who is contacted and if the alert shows up on the map. See the “Add Contacts” page if a contact is not listed under the “Notifications” section.

How-To: Edit Alert Notifications

Go to the Navigation menu and click on “Manage
Click on “Alerts”
Click the “Edit” button next to the desired alert
Expand the “Notifications” tab
Choose which contacts are notified when an alert is triggered and/or no longer triggered
Choose whether to hide alerts on the map or not
Click “Save Changes”

Additional Information

Notification Types and System

GSatTrack generates various notifications for users to view. Most notifications are hosted within the portal, but some can be sent to external devices as part of certain feature sets, like Alerts.

The notification system informs users about their assets’ activities in Live Mode and History Mode. Notifications, including new Positions, Alerts, Events, Statuses, Chats, and Device Messages, are color-coded and visible in the List Panel for a summary view and in the Details Panel for an expanded view.

Notification Boxes in List Panel

Each asset and group has five notification boxes below their name, which are color-coded to indicate new notifications:

Position Notifications (Green): Indicates new position reports.
Alert Notifications (Orange): Triggered by manual alerts from the device or when portal alert triggers are met.
Emergency Notifications (Red): Critical alerts.
Event Notifications (Purple): Includes safety check-ins and sensor-related events.
Status Notifications (Yellow): Monitors fuel level, tire pressure, and other diagnostics.
Chat Notifications (Blue): For devices supporting two-way messaging.
Message Notifications (Blue): For devices supporting special commands.

Notification Tabs in the Details Panel

The Details Panel expands notifications into tabs, providing detailed information for:

Assets: Displays notifications for the specified asset.
Groups: Shows notifications for all assets in the group.
Journeys: Displays notifications during the journey’s date range.
Shared Views: Shows notifications during the shared view’s date range.

Each notification type, such as Positions, Alerts, Events, Statuses, Chats, and Messages, has specific functionalities, such as sorting, filtering, and map interaction options.

Key Features

Customizable Alert Settings — set thresholds, severity levels, and notification preferences per alert.
Real-time Delivery — alerts are sent the moment a critical event or condition occurs.
Multiple Channels — notify via email, SMS, or in-platform alerts.
Escalation Procedures — escalate to additional personnel if an alert is not acknowledged or acted on.
Alert Trigger Integration — notifications fire based on the predefined Alert Triggers conditions.
Acknowledgment — recipients confirm receipt to close the communication loop.

Use Cases

Geofence Breaches — alert when assets enter or leave predefined geofences.
Excessive Speed — notify when vehicles exceed specified speed limits.
Critical Temperature — alert when temperature-sensitive cargo falls outside the acceptable range.
Route Deviations — flag departures from planned routes for immediate corrective action.