Pulling Diagnostics Data

To pull diagnostics data from your device, follow these steps:

Home Screen Selection: From the Home Screen, tap on "Connect to device". The app will then display a list of all available devices within range.

Device Selection: Choose the correct device from the presented list.
Automatic Connection: The app will automatically establish a connection with the selected device.

Once the GSatSolar Configuration Tool has successfully connected to the device, proceed with the following:

Select Diagnose Tile: Select the tile labeled "Diagnose". Please wait for the app to fetch the device details.

Note!

Diagnostics allow our GSE Support Team to better diagnose devices and provide customers with a high-level overview of their device.

Share Diagnostics: To share the diagnostics data, you have two options:
- Share via Other Apps/People: Click the button on the left to share the device_id.txt diagnostics file with an account manager or any compatible app or person.
- Save to Folder: Click the button on the right to either save the file to the app's default folder storage or choose a designated location on your device.