Alerts
Alert Notifications
Feature Summary
The Alert Notifications feature in GSatTrack is designed to provide users with immediate and actionable information when predefined conditions or events occur. This feature enhances situational awareness by offering customizable alert settings and real-time communication and allows users to respond promptly to deviations, emergencies, or critical operational updates.
Overview
Alert notifications in GSatTrack are integral to maintaining efficient and safe operations. Users can configure alerts to notify them of specific events, such as geofence breaches or excessive speeds, through various channels like email, SMS, or in-platform alerts. This flexibility ensures users receive timely notifications in their preferred format, enabling swift responses to critical situations.
How to Use
Note!
Alert notifications are designated when adding a new alert. This includes who is contacted and if the alert shows up on the map. See the “Add Contacts
How-To: Edit Alert Notifications
- Go to the Navigation menu and click on “Manage.”
- Click on “Alerts.”
- Click the “Edit” button next to the desired alert
- Expand the “Notifications” tab
- Choose which contacts are notified when an alert is triggered and no longer triggered.
- Choose whether to hide alerts on the map or not
- Click “Save Changes.”
Additional Information
Notification Types and System
GSatTrack generates various notifications for users to view. Most notifications are hosted within the portal, but some can be sent to external devices as part of certain feature sets, like Alerts.
The notification system informs users about their assets' activities in Live Mode and History Mode. Notifications, including new Positions, Alerts, Events, Statuses, Chats, and Device Messages, are color-coded and visible in the List Panel for a summary view and in the Details Panel for an expanded view.
Notification Boxes in List Panel
Each asset and group has five notification boxes below their name, which are color-coded to indicate new notifications:
- Position Notifications (Green): Indicates new position reports.
- Alert Notifications (Orange): Triggered by manual alerts from the device or when portal alert triggers are met.
- Emergency Notifications (Red): Critical alerts.
- Event Notifications (Purple): Includes safety check-ins and sensor-related events.
- Status Notifications (Yellow): Monitors fuel level, tire pressure, and other diagnostics.
- Chat Notifications (Blue): For devices supporting two-way messaging.
- Message Notifications (Blue): For devices supporting special commands.
Notification Tabs in the Details Panel
The Details Panel expands notifications into tabs, providing detailed information for:
- Assets: Displays notifications for the specified asset.
- Groups: Shows notifications for all assets in the group.
- Journeys: Displays notifications during the journey's date range.
- Shared Views: Shows notifications during the shared view's date range.
Each notification type, such as Positions, Alerts, Events, Statuses, Chats, and Messages, has specific functionalities, such as sorting, filtering, and map interaction options.
Key Features
- Customizable Alert Settings: This feature allows users to tailor alert parameters, including thresholds, severity levels, and notification preferences.
- Real-time Alert Delivery: Ensures immediate notification of critical events or conditions.
- Multiple Notification Channels: Supports email, SMS, and in-platform alerts for flexible notification delivery.
- Escalation Procedures: Enables alerts to be escalated to higher management or additional personnel if not acknowledged promptly.
- Integration with Alert Triggers: Notifies users based on predefined trigger conditions.
- Acknowledgment Mechanism: Allows users to confirm receipt of alerts, closing the communication loop efficiently.
Use Cases
By leveraging the Alert Notifications feature, GSatTrack users can maintain high operational efficiency and safety levels through timely and relevant notifications.
- Geofence Breaches: Immediate alerts for unauthorized movements when assets breach predefined geofences.
- Excessive Speed Alerts: Notifications for vehicles exceeding speed limits, promoting safe driving.
- Critical Temperature Alerts: Alerts for temperature-sensitive cargo exposed to extreme conditions, enabling protective measures.
- Maintenance Reminders: Notifications for assets reaching maintenance intervals, supporting proactive maintenance scheduling.
- Route Deviations: Alerts for deviations from planned routes, allowing for corrective actions.
- Fuel Level Warnings: Alerts for low fuel levels, ensuring timely refueling and preventing shortages.
See Also
Supporting Features
- Add Alert
- Add Contacts