Checking Ticket Status

Users will be notified through their registered email any time a ticket is generated on their behalf or there is an update to that ticket. Each email will be specifically connected to a ticket, with links directing the user to that ticket in instances where multiple tickets might be open at the same time by the same user. See example below:

There are three ways to check a ticket status:

1. Open the email associated with the ticket and click the link ‘login to your account’ which will direct the user to the associated ticket in helpdesk.gsat.us; see example below

   

2. Login to helpdesk.gsat.us and click on ‘Tickets’ in the dashboard

   

   2.1 On the ‘Tickets’ page, select the correct ticket by clicking on the blue subject

   

Once in the ticket, users can view all communication from the account manager and the ticket status. Users can also respond directly within the portal or to the email associated with the ticket.