Helpdesk Overview

Helpdesk, or helpdesk.gsat.us, is a support ticketing system that generates support tickets for technical support issues, allows stakeholders to communicate within the system or through the connected email chain, and improves the efficiency of the support process. GSE partners and clients can easily open new tickets and view existing tickets within the Helpdesk directly.

User Account Activation

There are three ways for an account to be created within Helpdesk

1. Automatically, through emailing support@gsat.us.

2. Manually by a GSE Account Manager when reaching out to them personally via phone or email.

3. Manually by going to helpdesk.gsat.us and creating an account; see example below:

   3.1 Once at helpdesk.gsat.us, click on the ‘Sign in’ button at the top right corner.

   3.2 Click on ‘Create an account.’

   

   3.3 Fill out the required fields to register your account.

   3.4 Then click the ‘Register’ button at the bottom.

4. Once the account is created, a registration email will be sent from Help Desk (helpdesk@gsat.us) to the email address on file. Make sure to check the junk or spam folder if the email does not show up directly in the inbox. 4.1 Open the email and click on the verification link provided; it should look like the example below:

   

5. The link is directed to the registered user account at helpdesk.gsat.us, where the user can then open a new ticket or view existing tickets.